Cancellation policy


Automatic Renewal

When you select Subscribe & Save and complete your purchase, you authorize VAVITAS and its payment service providers to automatically create and charge recurring orders according to the delivery frequency selected at checkout.

Your subscription will continue until it is skipped, paused, or canceled.

Managing Your Subscription

You can manage eligible subscriptions through your Shopify customer account.

Depending on the available options, you may be able to:

  • View your upcoming subscription orders

  • Change your delivery frequency

  • Skip an upcoming order

  • Pause or resume your subscription

  • Update your shipping address

  • Update your payment method

  • Cancel your subscription

Cancellation Timing

Subscription changes or cancellations must be completed before the next recurring order is processed.

The next scheduled processing or billing date is displayed in your customer account.

Canceling or pausing a subscription after a recurring order has already been processed will not automatically cancel, refund, or modify that processed order.

Processed orders remain subject to the applicable shipping, return, refund, and order-cancellation policies.

Prices, Discounts, Taxes, and Shipping

Eligible subscription orders receive the subscription discount displayed on the product page and at checkout.

Product prices, subscription discounts, taxes, shipping charges, and other applicable fees for future recurring orders may change where permitted by law.

The final amount for each recurring order will be determined by Shopify at the time the order is processed.

Payment Failures

If a recurring payment cannot be processed, Shopify or VAVITAS may retry the payment and notify you.

Your subscription may be paused, canceled, or otherwise affected if payment cannot be successfully completed.

You may be asked to update your payment method through your customer account.

Returns and Refunds

Canceling a subscription does not automatically create a refund for an order that has already been processed or shipped.

Returns and refunds for subscription orders are subject to the VAVITAS Returns & Refunds Policy.

Customer Support

For assistance with a subscription, please contact VAVITAS Customer Support.

VAVITAS reserves the right to update this policy where permitted by applicable law. Any material notice required by applicable law will be provided.